Returns and Exchanges

For returns and exchanges please email us at so we can assess the request and provide instructions on how to complete a return or exchange.

Please do not return any items without first contacting JATOE. Notification must be received within 7 days of receipt of goods. In the unlikely event the product you purchased is faulty we can refund or exchange the product, however we do NOT refund or exchange for "Change of Mind".

Products must be used for their intended purpose as stated by the ACCC. If you have not used your product for its intended purpose, JATOE is not liable and will not issue an exchange or refund. Any product that is returned MUST be in a resellable condition otherwise the refund or exchange will not be accepted.

The time limit for refunds must be "reasonable", in line with the regulations of the ACCC. At JATOE, our time limit is 7 days from when the order was delivered to the customer.